Last modified by caterina on 2022/02/04 14:59
From version 5.1
edited by melanie@one-count_com
on 2016/12/08 12:42
Change comment: There is no comment for this version
To version 13.1
edited by caterina
on 2022/02/04 14:59
Change comment: There is no comment for this version

Summary

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Title
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1 -Analytics - Running Web Analytics (v12.x)
1 +Analytics - Running Web Analytics
Parent
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1 +In-Depth Analytics – Web, Banner, Email, Form
Author
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1 -XWiki.melanie@one-count_com
1 +XWiki.caterina
Content
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4 4  
5 5  
6 6  {{id name="Start ScreenSteps Content"/}}
7 - The Website Analytics tool allows you to save, view, or download detailed known and unknown view statistics, including top URLs, referrers, and device analytics for various pages/sections of your website within a specified date range.
7 +The Website Analytics tool allows you to save, view, or download detailed known and unknown view statistics, including top URLs, referrers, and device analytics for various pages/sections of your website within a specified date range.
8 8  
9 9  The following lesson provides instruction on how to run website analytics.
10 10  
11 -=== OPENING THE WEB ANALYTICS WINDOW ===
11 +=== OPEN THE WEB ANALYTICS WINDOW ===
12 12  
13 -=== Select ANALYTICS from the main menu. ===
13 +**Select ANALYTICS & DASHBOARD from the main menu.**
14 14  
15 -[[image:attach:media_1455550428115.png||align="center"]]
15 +[[image:attach:Screen Shot 2021-10-09 at 4.30.14 PM (2) copy 2.png||thumbnail="true" height="250"]]
16 16  
17 -=== Select WEBSITE from the sub-menu. ===
17 +\\
18 18  
19 -[[image:attach:media_1455550457711.png||align="center"]]
19 +**Select WEBSITE from the sub-menu.**
20 20  
21 +[[image:attach:Screen Shot 2021-10-09 at 4.30.14 PM (2) copy 3.png||thumbnail="true" height="250"]]
22 +
21 21  This will bring you to the Web Analytics main window, as shown below.
22 22  
23 23  [[image:attach:media_1455550498441.png||align="center"]]
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24 24  
25 25  Note that there are 7 tabs in Web Analytics:
26 26  
27 -* Demographic – pulls analytics data for a selected demographic
28 -* Content - pulls analytics data by site content only
29 -* Device – pulls analytics data by device used to access site
30 -* Operating System – pulls analytics data by operating system used
31 -* Referrer – pulls analytics data by site referrers
32 -* Day - pulls analytics data by days of the week
33 -* Hour – pulls analytics data by hours of a day
29 +* **Demographic** – pulls analytics data for a selected demographic
30 +* **Content** - pulls analytics data by site content only
31 +* **Device** – pulls analytics data by device used to access site
32 +* **Operating System** – pulls analytics data by operating system used
33 +* **Referrer** – pulls analytics data by site referrers*
34 +* **Day** - pulls analytics data by days of the week
35 +* **Hour** – pulls analytics data by hours of a day
34 34  
35 35  All tabs include the options for selecting criteria shown in the screenshot below.
36 36  
37 -=== Definitions of Metrics and Terms ===
39 +*To create a filter in Google Analytics to remove ONEcount as referrer traffic, please see this Google documentation: [[https:~~/~~/support.google.com/analytics/answer/10348...>>url:https://support.google.com/analytics/answer/1034842?hl=en&ref_topic=1034830||shape="rect"]]
38 38  
41 +=== DEFINITIONS OF METRICS AND TERMS ===
42 +
39 39  **Known** -* A user who is in the ONEcount system and has been authenticated and identified.
40 40  
41 41  **Unknown** = Includes counts of those users who are not authenticated/have not been identified by the ONEcount system. A user may be in your database but be an unkown if they haven't been authenticated by logging in, clicking on a smartlink in an email, or completing a subscription/registration form for a new product.
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64 64  
65 65  **Bounce Rate -** The percentage of visitors who exit the site from the landing page itself, i.e. they exit the site from the page they came in on without navigating to any other pages. Bounce Rate can be sitewide or for an individual page. The rate is the total number of bounces divided by the total number of sessions.
66 66  
67 -**Exit Rate -** The percentage of visitors exiting the site from a particular page after having navigated there from other pages. The rate is the total number of Exits divided by the total number of Views. Exit rate is calculated for every page separately because it is the prperty of an individual page independent of any other page in the site.
71 +**Exit Rate -** The percentage of visitors exiting the site from a particular page after having navigated there from other pages. The rate is the total number of Exits divided by the total number of Views. Exit rate is calculated for every page separately because it is the property of an individual page independent of any other page in the site.
68 68  
69 -=== CONTENT TAB ===
73 +\\
70 70  
75 +=== WEB ANALYTICS TABS ===
76 +
77 +==== CONTENT TAB ====
78 +
71 71  The "Content" tab is the default tab for Web Analytics. To run a report on the "Content" tab:
72 72  
73 73  [[image:attach:media_1445289316195.png||align="center"]]
74 74  
75 75  1) Set the date range.
76 - 2) Select site(s). *
77 - 3) Select resource(s)/page(s) (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
78 - 4) Click "Get Report".
84 +2) Select site(s). *
85 +3) Select resource(s)/page(s) (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
86 +4) Click "Get Report".
79 79  
80 80  * Note that you can load a template or do a new selection of site(s) and resource(s).
81 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
82 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
89 +~*~***You can also enter the URL of a web page not designated as a resource.**
90 +(For section-type resources, all pages within that section will be included in the analytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
83 83  
84 84  After clicking "Get Report", the report will load, as shown below.
85 85  
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88 88  The report will display in three main sections:
89 89  
90 90  1) Aggregate data for all sites and resources/pages selected.
91 - 2) Charts/graphical representation of key data
92 - 3) Breakdown and detail of aggregate data
99 +2) Charts/graphical representation of key data
100 +3) Breakdown and detail of aggregate data
93 93  
94 94  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
95 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
103 +\\
96 96  
97 -=== DEMOGRAPHIC TAB ===
105 +----
98 98  
107 +==== DEMOGRAPHIC TAB ====
108 +
99 99  Use the Demographic tab to run reports for a selected demographic. You can select any multiple response-type question as your demographic.
100 100  
101 101  [[image:attach:media_1455552643057.png||align="center"]]
102 102  
103 103  1) Set the date range.
104 - 2) Select site(s). *
105 - 3) Select resource(s)/page(s) (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
106 - 4) Select the demographic question.
107 - 5) Click "Get Report".
114 +2) Select site(s). *
115 +3) Select resource(s)/page(s) (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
116 +4) Select the demographic question.
117 +5) Click "Get Report".
108 108  
109 109  * Note that you can load a template or do a new selection of site(s) and resource(s).
110 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
111 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
120 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
121 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
112 112  
113 113  After clicking "Get Report", the report will load, as shown below.
114 114  
... ... @@ -117,14 +117,15 @@
117 117  The report will disiplay in three main sections:
118 118  
119 119  1) Aggregate data for all sites and resources/pages selected.
120 - 2) Charts/graphical representation of key data
121 - 3) Breakdown and detail of aggregate data
130 +2) Charts/graphical representation of key data
131 +3) Breakdown and detail of aggregate data
122 122  
123 123  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
134 +\\
124 124  
125 -Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
136 +----
126 126  
127 -=== DEVICE TAB ===
138 +==== DEVICE TAB ====
128 128  
129 129  Use the Device tab to run reports for selected devices.
130 130  
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131 131  [[image:attach:media_1445290998849.png||align="center"]]
132 132  
133 133  1) Set the date range.
134 - 2) Select site(s). *
135 - 3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
136 - 4) Select device(s). (Click in empty field to bring up a list of devices.)
137 - 5) Select device model(s). (Click in empty field to bring up a list of devices.)
138 - 6) Click "Get Report".
145 +2) Select site(s). *
146 +3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
147 +4) Select device(s). (Click in empty field to bring up a list of devices.)
148 +5) Select device model(s). (Click in empty field to bring up a list of devices.)
149 +6) Click "Get Report".
139 139  
140 140  * Note that you can load a template or do a new selection of site(s) and resource(s).
141 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
142 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
152 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
153 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
143 143  
144 144  After clicking "Get Report", the report will load, as shown below.
145 145  
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148 148  The report will disiplay in three main sections:
149 149  
150 150  1) Aggregate data for all sites and resources/pages selected.
151 - 2) Charts/graphical representation of key data
152 - 3) Breakdown and detail of aggregate data
162 +2) Charts/graphical representation of key data
163 +3) Breakdown and detail of aggregate data
153 153  
154 154  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
155 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
166 +\\
156 156  
157 -=== OPERATING SYSTEM TAB ===
168 +----
158 158  
170 +==== OPERATING SYSTEM TAB ====
171 +
159 159  Use the Operating System tab to pull analytics data by operating system used.
160 160  
161 161  [[image:attach:media_1455920660567.png||align="center"]]
162 162  
163 163  1) Set the date range.
164 - 2) Select site(s). *
165 - 3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
166 - 4) Select Operating System(s). (Click in empty field to bring up a list of operating systems.)
167 - 5) Select OS (Operating System) model(s). (Click in empty field to bring up a list of OS models.) OS Models are subsets of the Operating System, i.e. Mac OS has iOS and OSX OS Models, Windows OS has Windows 8 and Windows 10 OS Models, etc. Selecting specific models allows you to be more granular in results.
168 - 6) Click "Get Report".
177 +2) Select site(s). *
178 +3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
179 +4) Select Operating System(s). (Click in empty field to bring up a list of operating systems.)
180 +5) Select OS (Operating System) model(s). (Click in empty field to bring up a list of OS models.) OS Models are subsets of the Operating System, i.e. Mac OS has iOS and OSX OS Models, Windows OS has Windows 8 and Windows 10 OS Models, etc. Selecting specific models allows you to be more granular in results.
181 +6) Click "Get Report".
169 169  
170 170  * Note that you can load a template or do a new selection of site(s) and resource(s).
171 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
172 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
184 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
185 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
173 173  
174 174  After clicking "Get Report", the report will load, as shown below.
175 175  
176 176  [[image:attach:media_1455920755231.png||align="center"]]
177 177  
178 -The report will disiplay in three main sections:
191 +The report will display in three main sections:
179 179  
193 +(% style="margin-left: 30.0px;" %)
180 180  1) Aggregate data for all sites and resources/pages selected
181 - 2) Charts/graphical representation of key data
182 - 3) Breakdown and detail of aggregate data
195 +2) Charts/graphical representation of key data
196 +3) Breakdown and detail of aggregate data
183 183  
184 184  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
185 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
199 +Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
200 +\\
186 186  
187 -=== REFERRER TAB ===
202 +----
188 188  
204 +==== REFERRER TAB ====
205 +
189 189  Use the Referrer tab to pull analytics by refferer. An “http referrer” or “referrer” is anything online that drives visits and visitors to your website. This can include, but isn't limited to search engines, affiliate links, weblogs/list links.
190 190  
191 191  [[image:attach:media_1455562636573.png||align="center"]]
... ... @@ -193,41 +193,44 @@
193 193  The report will disiplay in three main sections:
194 194  
195 195  1) Aggregate data for all sites and resources/pages selected
196 - 2) Charts/graphical representation of key data
197 - 3) Breakdown and detail of aggregate data
213 +2) Charts/graphical representation of key data
214 +3) Breakdown and detail of aggregate data
198 198  
199 199  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
200 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
217 +Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
201 201  
202 202  [[image:attach:media_1455561324990.png||align="center"]]
203 203  
204 204  1) Set the date range.
205 - 2) Select site(s). *
206 - 3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
207 - 4) Select Referrer(s). To bring up a list of referrers, begin typing in the "Select Referrer" field, as shown above.
208 - 5) Click "Get Report".
222 +2) Select site(s). *
223 +3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
224 +4) Select Referrer(s). To bring up a list of referrers, begin typing in the "Select Referrer" field, as shown above.
225 +5) Click "Get Report".
209 209  
210 210  * Note that you can load a template or do a new selection of site(s) and resource(s).
211 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
212 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
228 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
229 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
213 213  
214 214  After clicking "Get Report", the report will load, as shown below. The report below was generated without selecting a specific referrer.
232 +\\
215 215  
216 -=== DAY TAB ===
234 +----
217 217  
236 +==== DAY TAB ====
237 +
218 218  Use the Day tab to pull analytics by day of the week.
219 219  
220 220  [[image:attach:media_1455566126437.png||align="center"]]
221 221  
222 222  1) Set the date range.
223 - 2) Select site(s). *
224 - 3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
225 - 4) Select Day(s). (Click in empty field to bring up a list of days.)
226 - 5) Click "Get Report".
243 +2) Select site(s). *
244 +3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
245 +4) Select Day(s). (Click in empty field to bring up a list of days.)
246 +5) Click "Get Report".
227 227  
228 228  * Note that you can load a template or do a new selection of site(s) and resource(s).
229 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
230 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
249 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
250 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
231 231  
232 232  After clicking "Get Report", the report will load, as shown below.
233 233  
... ... @@ -236,27 +236,30 @@
236 236  The report will disiplay in three main sections:
237 237  
238 238  1) Aggregate data for all sites and resources/pages selected
239 - 2) Charts/graphical representation of key data
240 - 3) Breakdown and detail of aggregate data
259 +2) Charts/graphical representation of key data
260 +3) Breakdown and detail of aggregate data
241 241  
242 242  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
243 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
263 +Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
264 +\\
244 244  
245 -=== HOUR TAB ===
266 +----
246 246  
268 +==== HOUR TAB ====
269 +
247 247  Use the Day tab to pull analytics by hour of the day.
248 248  
249 249  [[image:attach:media_1455569048086.png||align="center"]]
250 250  
251 251  1) Set the date range.
252 - 2) Select site(s). *
253 - 3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
254 - 4) Select Hour(s). (Click in empty field to bring up a list of hours.)
255 - 5) Click "Get Report".
275 +2) Select site(s). *
276 +3) Select resource(s)/page(s)~*~* (if any). **If you want a report for the entire site, don't select resource(s)/page(s).**~*~*
277 +4) Select Hour(s). (Click in empty field to bring up a list of hours.)
278 +5) Click "Get Report".
256 256  
257 257  * Note that you can load a template or do a new selection of site(s) and resource(s).
258 - ~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
259 - (For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
281 +~*~***You can also enter the URL of a web page not designated as a resource.** (See example in screenshot below.)
282 +(For section-type resources, all pages within that section will be included in the anaytics. You don't need to enter the URL for individual pages within a designated section-type resource – just select the section then use the refine function to filter for a particular web page(s).
260 260  
261 261  After clicking "Get Report", the report will load, as shown below.
262 262  
... ... @@ -265,11 +265,11 @@
265 265  The report will disiplay in three main sections:
266 266  
267 267  1) Aggregate data for all sites and resources/pages selected
268 - 2) Charts/graphical representation of key data
269 - 3) Breakdown and detail of aggregate data
291 +2) Charts/graphical representation of key data
292 +3) Breakdown and detail of aggregate data
270 270  
271 271  All reports, for all tabs, break out applicable metrics by Known, Total, and Unknown. Please see above for definitions of metrics and terms.
272 - Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
295 +Please see Quick Start Guide - Website Analytics (v. 12.5) for information on the various report icons and options.
273 273  
274 274  
275 275  
... ... @@ -277,29 +277,32 @@
277 277  {{/layout-cell}}
278 278  
279 279  {{layout-cell}}
280 -**Search all Documentation:**
303 +{{panel title="Search all Documentation:"}}
281 281  
282 282  
283 -
284 284  {{livesearch/}}
307 +{{/panel}}
285 285  
286 -
309 +{{panel title="Search ANALYTICS Documentation:"}}
287 287  
288 -**Search Analytics Documentation:**
289 289  
312 +{{pagetreesearch rootPage="In-Depth Analytics – Web, Banner, Email, Form"/}}
313 +{{/panel}}
290 290  
315 +{{panel title="On this page:"}}
291 291  
292 -{{pagetreesearch rootPage="In-Depth Analytics – Web, Banner, Email, Form"/}}
293 293  
294 -
318 +{{toc/}}
319 +{{/panel}}
295 295  
296 -{{expand title="More Analytics Documentation"}}
321 +{{panel title="More ANALYTICS Documentation:"}}
322 +{{expand}}
297 297  (% style="margin-left: 30.0px;" %)
298 298  (% style="color: rgb(0,51,102);" %)**Web Analytics**
299 299  
300 300  (% style="margin-left: 60.0px;" %)
327 +[[doc:Key Concepts - Web Analytics]]
301 301  
302 -
303 303  (% style="margin-left: 60.0px;" %)
304 304  
305 305  
... ... @@ -307,19 +307,19 @@
307 307  (% style="color: rgb(0,51,102);" %)**Ad Analytics**
308 308  
309 309  (% style="margin-left: 60.0px;" %)
310 -[[Key Concepts - Ad Analytics>>doc:Key Concepts - Ad Analytics (v12\.x)]]
336 +[[doc:Key Concepts - Ad Analytics]]
311 311  
312 312  (% style="margin-left: 60.0px;" %)
313 -[[Running Ad Analytics>>doc:Analytics - Running Ad Analytics (v12\.x)]]
339 +[[Running Ad Analytics>>doc:Analytics - Running Ad Analytics]]
314 314  
315 315  (% style="margin-left: 30.0px;" %)
316 316  (% style="color: rgb(0,51,102);" %)**Email/Newsletter Analytics**
317 317  
318 318  (% style="margin-left: 60.0px;" %)
319 -Key Concepts - Email/Newsletter Analytics
345 +[[Key Concepts - Email/Newsletter Analytics>>doc:Key Concepts - Newsletter Analytics]]
320 320  
321 321  (% style="margin-left: 60.0px;" %)
322 -Running Email/Newsletter Analytics
348 +[[Running Email/Newsletter Analytics>>doc:Analytics - Running EmailNewsletter Analytics]]
323 323  
324 324  (% style="margin-left: 30.0px;" %)
325 325  (% style="color: rgb(0,51,102);" %)**Form Tracking Analytics**(%%)**
... ... @@ -328,8 +328,23 @@
328 328  (% style="margin-left: 60.0px;" %)
329 329  Running Form Tracking Analytics
330 330  
331 -
357 +\\
332 332  {{/expand}}
359 +{{/panel}}
360 +
361 +\\
362 +
363 +\\
364 +
365 +**
366 +**
367 +
368 +**
369 +**
370 +
371 +\\
372 +
373 +\\
333 333  {{/layout-cell}}
334 334  {{/layout-section}}
335 335  {{/layout}}
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